Leah Shah Design

DASHBOARD DESIGN • DATA VISUALIZATION

The IT HD Dashboard redesign was a personal project done at my Crown Equipment Co-op during the 2026 Spring semester.

This project redesigns the IT Help Desk dashboard into a high-visibility, real-time system optimized for large TV displays, transforming complex ticket data into a clear, scannable experience that prioritizes key metrics for faster, at-a-glance decision-making.

Original Help Desk (HD) Dashboard

Manager's dashboard at the Help desk

Click here to scroll to the final dashboard walkthrough

Manager Interview

I met with the manager a total of 3 times throughout the semester to gain knowledge about the content, feedback about the solutions and testing.

IT HD Manager

Responsibilities

Managing the call center, account and branch support, remote manufacturing, and software packaging team.

Main Goals

Ability to toggle time range, view history and trends
Focus on expectations (What is going wrong)

Highest priority tiles

The tiles that covered the due dates and deadlines, the number of tickets coming in, and the main problems within the last 15 minutes were the. tiles the manager most frequently viewed.

Content Breakdown

A summary of each highlighted row.

Row 1

Due dates/expectations for tickets and tasks
How long have tickets been open for
High-priority and sensitive tickets are in the queue.
All tickets and tasks in the queue, for each agent.

Row 2

Work that is being processed or completed.

(Phone/portal/tasks)

Summary of the day: tickets created /resolved/still in queue.
1st Day resolution

Row 3

Work coming in: new tickets, requests, and demand. Created by the HD or through the portal.
Main problems within 15 minutes
Main ticket problems that day

Grid System

12 Col grid is optimal for large screens like TVs with a 5% margin.

Dimensions

4069 x 2307

Columns
12-col

Gutters
36px

Side Margins
204 px

Bottom Margins
136 px

Type Size Testing

I tested 4 typefaces with open counters and large X heights. After testing, Roboto was the winner, with the 28pt body text being visible from 15 ft away.